Frequently Asked Questions

1. Why choose Znoozd for your sleep needs?

Znoozd is dedicated to enhancing your sleep with high-quality, sustainable, and ethically produced sleep aids. Inspired by personal sleep struggles, our products are designed to turn your quest for better sleep into a delightful experience.

2. What materials are used in Znoozd products?

Our products are crafted from high-quality materials including natural fibers and advanced fabrics infused with Silver Ion technology. One of our premium materials is Mulberry silk, known for its superior durability and luxurious feel.

3. What does "momme" mean?

Momme measures the density of silk threads. It is an indicator of the silk's quality, with higher momme indicating a denser and more durable fabric, ideal for high-quality sleep products.

4. What is OEKO-TEX?

OEKO-TEX is a worldwide certification system that ensures textiles meet stringent safety and environmental standards. It guarantees that certified products are free from harmful substances and safe for human use.

5. Can you explain Silver Ion technology and its benefits?

Silver Ion technology involves treating fabrics with silver ions to utilize silver's natural antibacterial properties. This keeps the products cleaner and more hygienic, which is beneficial for reducing odors and enhancing skin health.

6. Are Znoozd products sustainable and ethically responsible?

Yes, we ensure our products are sustainably produced and ethically sourced. They are not tested on animals, and we uphold strict ethical standards in all our production and sourcing practices.

7. What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other locally supported payment methods.

8. How can I check the status of my order?

You can check your order status by visiting our tracking page here. Just enter your order details to view the latest updates.

 

9. How can I become a wholesale partner or reseller?

We welcome new partners! For wholesale inquiries or to become a reseller, please visit our partnership page or contact us directly via our affiliate page.

10. Does Znoozd offer dropshipping services?

Yes, we do offer dropshipping options. If you’re interested in dropshipping Znoozd products, please contact our sales team for more detailed information.

11. What shipping options are available?

We provide two main shipping options to cater to your needs:

• Standard Shipping: Ideal for non-urgent deliveries, this option is cost-effective and typically takes about one week to arrive. Perfect for planning ahead and everyday purchases.

• Express Shipping: For when you need your items fast, express shipping accelerates the delivery process, ensuring your order arrives in just a few days. Prices for express shipping vary depending on the destination and package size.

Both options are available at checkout, with all shipping times estimated and subject to the processing speed of your order.

12. Do you ship internationally?

Absolutely! Znoozd is excited to offer international shipping to several countries outside the EU. Here’s what you need to know:

• Countries Served: We ship to over 50 countries globally, including the USA, Canada, Australia, and select countries in Asia and Africa. For a complete list of countries and restrictions, please visit our shipping policy page.

• Shipping Costs: International shipping costs vary based on the destination and the weight of the package. Costs will be calculated at checkout based on your specific location and the items you have selected.

• Customs and Duties: Please note that international orders may be subject to customs fees, duties, and taxes, which are not included in our shipping charges. These are determined by your local customs office, and we recommend contacting them for additional information.

• Delivery Times: Delivery times for international orders can vary due to factors such as customs processing and the efficiency of your local postal service. Typically, international shipping can take anywhere from 1 to 3 weeks.

We strive to make your shopping experience as convenient as possible, so if you have any specific questions about shipping to your location, please don’t hesitate to contact our customer service team.

 

13. What is your return policy?

We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

14. What does your warranty cover?

Our products come with a 12-month warranty covering defects in material and workmanship. The warranty does not cover damages caused by misuse, accidents, or normal wear and tear. Consult our warranty page for more detailed information.

15. How do I make a warranty claim?

To make a warranty claim, please contact our customer service with your purchase details and a description of the issue. We will guide you through the process of returning the product for inspection and repair or replacement.

16. I have more questions, how can I contact support?

If you have any additional questions, please don’t hesitate to contact our customer support team. You can reach us through our support page here or by email at any time. We’re here to help ensure your Znoozd experience is as smooth and enjoyable as possible.